Frequently asked questions

What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase or the product is defective, you may request a return or exchange. The item must be in the same condition that you received it and in its original packaging.

What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, American Express), as well as secure payments through PayPal, Apple Pay, and Google Pay for your convenience.

Can I change or cancel my order after I've placed it?

We process orders quickly so that they reach you as soon as possible. If you need to make a change or cancel, please contact us within the first 12 hours after your purchase. Once the order has been shipped, we will not be able to make changes.

Do you ship internationally?

Yes, we ship to a wide selection of countries. Shipping costs and times will be automatically calculated at checkout based on your location.

How long does shipping take?

The estimated delivery time is usually between 7 and 15 business days, depending on your location and product demand. We will provide you with a tracking code so you always know where your order is.

Do you offer free shipping?

Yes! At GlowBiTech SP, we are committed to offering you the best value, which is why all our standard orders include free shipping with no minimum purchase.

Can I track my order?

Of course. Once your order has been shipped, you will receive an email with a tracking number. You can enter it in our "Track your order" section in the main menu to see the real-time status.